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Surgical Instruments | Sterling Medical Products

Q. What are the advantages of choosing a custom made tray?

A. You will realize a tremendous savings in the time your staff spends picking components for a surgery. Every time a procedure is performed the exact instruments and components you expect are in place. Our products are already sterile- you realize a savings in the cost of materials and labor involved in the sterilization process. Just one infection acquired during surgery can cost a health facility thousands. Our products are sterile, one time use disposable. Everything gets tossed- including the bacteria. Instead of purchasing a general procedure tray with items that your facility doesn't necessarily utilize during a procedure, we custom pack only what you specify. You are not paying for items you throw away. Tracking the cost of components used during a procedure is easy with a custom tray.

Q.  How long will it take for you to develop the tray that I want?

A. We are a small business that really appreciates our customers - we will do everything we can to help you decide what you need and get it to you as fast as possible. In the custom tray business a typical lead time is 6-8 weeks. We can promise a 4-5 week lead time and we will always expedite the process if at all possible. After the tray is developed we will stock it for you at your request. Expedited shipping is available.

Q. What sterilization process do you use?

A. We have found that with the variety of products we manufacture ethylene oxide gas is the safest, most effective form of sterilization.

Q. Do you require a minimum order for custom products?

A. Because we are a small business we appreciate all customers- whether a small or large volume user. We only require one case for an order.

Q. What if I order a custom kit and decide after the first case that there is something else we need or don't need in the kit?

A. That's one of the great advantages of dealing with a small company - we'll make the changes you want as many times as you require.

Q. What is your return policy?

A. We know that returns cost everyone time and money so we avoid them by being proactive. We make sure the customer approves a sample of the exact product that we are selling before they place an order. Our quality assurance program assures that we have less than 1% of our products ever returned due to dissatisfaction.

Q. How do I request a quote?

A. If you have an existing bill of materials used for a particular procedure and would like a quote, simply fax the list or call us. We respond to all requests within 24 hours. Please try to be specific about sizes, brands, etc. If you don't specify a certain brand name we will provide the product with the most value. (It may not be the cheapest- we look at quality and value - not just cost.)

Q. What if I'm not sure what I want?

A. Our company has been manufacturing custom trays for over twenty years. Call us and we may be able to provide you with a sample of an existing product that will be just what you need. You can share our sample with your clinicians and get their feed back before you ever comit to an order.

Q. Can I purchase directly from you- the manufacturer or must I go through a distributor?

A. You may certainly call us with any questions related to our products. We are affiliated with several large and small distributors throughout the United States. If you call us we will work with you to determine if your needs are better met by a distributor you have an existing relationship with or by buying direct.